Scope believes that the UK's 11 million disabled people should have the same rights and opportunities as everyone else. With this in mind they have embarked on the 'Time to get equal' campaign. Log onto their website for more details.
Scope describe Disablism as discriminatory, oppressive or abusive behaviour arising from the belief that disabled people are inferior to others.
A blog about mobility products and aids for disabled people. Featuring news articles, guides for end users and comment on the mobility aids industry. For more information on any of the featured products please call 0800 9800 126.
Tuesday, October 31, 2006
Friday, October 20, 2006
Are they ripping us off?
Another excellent article from the Disability Now archive. I hear similar stories every day.
Some equipment companies are putting people under extreme pressure to buy, says Rod Hermeston.
Patricia Chubb, 67, has spent the entire amount of an insurance policy she had hoped to use for a holiday on a bathlift she says she cannot use.
A salesman from Nationwide Mobility sold her a Safety Bathe at a special price of £1,295, a £200 reduction which he said was only available that day, she claims.
While she was never able to try out the device in her bath, she claims the salesman said it would be fine after looking at the way she got into the bath.
When the lift arrived she tried to use it but says she realised that it was unsuitable for her. "It kept swinging me to one side. It was unbelievably painful for two or three days afterwards."
But the company told her there was nothing wrong with the lift, she claims.
An occupational therapist (OT) from Bristol social services has since said that the device is inappropriate because of the movements involved in using it.
The company has now offered Ms Chubb an Aquatec Fortuna bathlift instead, worth £895 the company told her. But it sells for around £450 elsewhere. Ms Chubb says she would like her money back.
Jane Madden of Oxford and Josephine Fanning of Didcot also complained to DN about the company. Ms Fanning accuses it of a hard sell which led her to buy a bathing device she feels unable to use. Ms Madden says a salesman tried to persuade her to pay around £400 more than the Aquatec Fortuna cost from another company.
Nationwide Mobility has failed to answer questions from DN despite being contacted on numerous occasions. In a statement it said that if anybody experienced problems with the company's agents or products "we would ask that they contact us directly so we can give the matter our early attention."
This response angered Ms Chubb, who claims she contacted them five times but only made headway when she got the local trading standards department involved.
The British Healthcare Trades Association (BHTA) has a complaints and conciliation scheme and can expel its members. Nationwide Mobility is not a BHTA member.
Unfortunately, experiences like these are not uncommon with other companies selling disability equipment such as scooters, bathlifts and stairlifts through ads in the national press, says Nick Pelling, director of the Disabled Living Foundation (DLF).
Salesmen often work on commission and saying that things are on special offer for one day is a classic tactic, he says. The DLF has received calls from people saying salesmen have even driven them to the bank to withdraw a deposit or encouraged them to lie about their age to get a bank loan.
Maggie Winchcombe, director of the Disabled Living Centres Council (DLCC), is worried about products being sold to people inappropriately.
"The group at risk of making expensive mistakes are those for whom dealing with an impairment is a new experience," she says. They only know about products through ads in the press.
It is important for this group to get impartial information. OTs in disabled living centres can offer that advice, she says.
It may be tempting to grab that "special offer", but Ms Winchcombe warns: "Don't make any commitment or sign anything until you have had time to consider."
There are good reasons for this because if you invite a salesman round, t here is no cooling-off period if you change your mind.
If you pay with a credit card there is a cooling-off period.
Under the Sale of Goods Act, a product must be fit for the purpose for which it is sold, so if a salesman misleads a consumer about what a product can do, the buyer is entitled to a refund.
But you do have to let the firm know that there is a problem within a reasonable time. And if the firm refuses to pay up, you might have to prove that you were misled by them in court, and this is not easy.
You should contact your local council and ask for the trading standards department or you could go to a Citizens Advice Bureau or solicitor.
At the moment there is limited regulation. BHTA has a code of practice and companies adhering to it should bring in an OT if they are uncertain how appropriate a product is.
Things may be set to improve in the sector.
The DLF, DLCC and BHTA are in the early stages of negotiations to set up a new code of practice for all direct selling of disability equipment.
This could involve a quality standards mark which those signing up to the code would carry on their ads. And a body could be set up to deal with complaints.
BHTA director Ray Hodgkinson says: "We hope people will join it to give public confidence. And companies not within it may not get business."
He hopes the Government will back the system.
Meanwhile, it is essential for people to seek unbiased information. The DLF can advise on equipment and suppliers.
The DLCC can give details of your nearest disabled living centre where you can try out equipment and get free advice.
It is a minefield, but with care you can avoid getting blown up.
Pressurised into handing money over:
In February 2000 Josephine Fanning, 76, of Didcot, had a Bath Bubble bathing aid demonstrated by a Nationwide Mobility rep. Ms Fanning, who has arthritis, claims when she asked for time to think the salesman got cross, saying he wouldn't come back to the area to waste his time. She says she bought the device for £595 because she felt under pressure. But she found the buttons hard to press and, on one occasion when she used it, she slipped off it.
Her son George Fanning was furious when he found out in August. He contacted Nationwide Mobility in September but claims they ignored his calls until he threatened to go to the press and his local MP in January this year.
The company has offered another product, but he has insisted it is tried out in the presence of an OT.
DLF helpline, tel: 0845 130 9177.
DLCC, tel: 0161 834 1044.
BHTA, tel: 01732 458868.
www.tradingstandards.gov.uk.
E-mail your experiences to DN: editor@disabilitynow.org.uk.
Some equipment companies are putting people under extreme pressure to buy, says Rod Hermeston.
Patricia Chubb, 67, has spent the entire amount of an insurance policy she had hoped to use for a holiday on a bathlift she says she cannot use.
A salesman from Nationwide Mobility sold her a Safety Bathe at a special price of £1,295, a £200 reduction which he said was only available that day, she claims.
While she was never able to try out the device in her bath, she claims the salesman said it would be fine after looking at the way she got into the bath.
When the lift arrived she tried to use it but says she realised that it was unsuitable for her. "It kept swinging me to one side. It was unbelievably painful for two or three days afterwards."
But the company told her there was nothing wrong with the lift, she claims.
An occupational therapist (OT) from Bristol social services has since said that the device is inappropriate because of the movements involved in using it.
The company has now offered Ms Chubb an Aquatec Fortuna bathlift instead, worth £895 the company told her. But it sells for around £450 elsewhere. Ms Chubb says she would like her money back.
Jane Madden of Oxford and Josephine Fanning of Didcot also complained to DN about the company. Ms Fanning accuses it of a hard sell which led her to buy a bathing device she feels unable to use. Ms Madden says a salesman tried to persuade her to pay around £400 more than the Aquatec Fortuna cost from another company.
Nationwide Mobility has failed to answer questions from DN despite being contacted on numerous occasions. In a statement it said that if anybody experienced problems with the company's agents or products "we would ask that they contact us directly so we can give the matter our early attention."
This response angered Ms Chubb, who claims she contacted them five times but only made headway when she got the local trading standards department involved.
The British Healthcare Trades Association (BHTA) has a complaints and conciliation scheme and can expel its members. Nationwide Mobility is not a BHTA member.
Unfortunately, experiences like these are not uncommon with other companies selling disability equipment such as scooters, bathlifts and stairlifts through ads in the national press, says Nick Pelling, director of the Disabled Living Foundation (DLF).
Salesmen often work on commission and saying that things are on special offer for one day is a classic tactic, he says. The DLF has received calls from people saying salesmen have even driven them to the bank to withdraw a deposit or encouraged them to lie about their age to get a bank loan.
Maggie Winchcombe, director of the Disabled Living Centres Council (DLCC), is worried about products being sold to people inappropriately.
"The group at risk of making expensive mistakes are those for whom dealing with an impairment is a new experience," she says. They only know about products through ads in the press.
It is important for this group to get impartial information. OTs in disabled living centres can offer that advice, she says.
It may be tempting to grab that "special offer", but Ms Winchcombe warns: "Don't make any commitment or sign anything until you have had time to consider."
There are good reasons for this because if you invite a salesman round, t here is no cooling-off period if you change your mind.
If you pay with a credit card there is a cooling-off period.
Under the Sale of Goods Act, a product must be fit for the purpose for which it is sold, so if a salesman misleads a consumer about what a product can do, the buyer is entitled to a refund.
But you do have to let the firm know that there is a problem within a reasonable time. And if the firm refuses to pay up, you might have to prove that you were misled by them in court, and this is not easy.
You should contact your local council and ask for the trading standards department or you could go to a Citizens Advice Bureau or solicitor.
At the moment there is limited regulation. BHTA has a code of practice and companies adhering to it should bring in an OT if they are uncertain how appropriate a product is.
Things may be set to improve in the sector.
The DLF, DLCC and BHTA are in the early stages of negotiations to set up a new code of practice for all direct selling of disability equipment.
This could involve a quality standards mark which those signing up to the code would carry on their ads. And a body could be set up to deal with complaints.
BHTA director Ray Hodgkinson says: "We hope people will join it to give public confidence. And companies not within it may not get business."
He hopes the Government will back the system.
Meanwhile, it is essential for people to seek unbiased information. The DLF can advise on equipment and suppliers.
The DLCC can give details of your nearest disabled living centre where you can try out equipment and get free advice.
It is a minefield, but with care you can avoid getting blown up.
Pressurised into handing money over:
In February 2000 Josephine Fanning, 76, of Didcot, had a Bath Bubble bathing aid demonstrated by a Nationwide Mobility rep. Ms Fanning, who has arthritis, claims when she asked for time to think the salesman got cross, saying he wouldn't come back to the area to waste his time. She says she bought the device for £595 because she felt under pressure. But she found the buttons hard to press and, on one occasion when she used it, she slipped off it.
Her son George Fanning was furious when he found out in August. He contacted Nationwide Mobility in September but claims they ignored his calls until he threatened to go to the press and his local MP in January this year.
The company has offered another product, but he has insisted it is tried out in the presence of an OT.
DLF helpline, tel: 0845 130 9177.
DLCC, tel: 0161 834 1044.
BHTA, tel: 01732 458868.
www.tradingstandards.gov.uk.
E-mail your experiences to DN: editor@disabilitynow.org.uk.
Friday, October 13, 2006
Wheelchair Lifts
Wheelchair users and people with restricted mobility can benefit greatly from having a home lift installed. Domestic Wheelchair Lifts can be installed in any downstairs room where the lift can travel vertically through an aperture in the ceiling to the room above. When the lift is not in use it can be parked at either level leaving maximum living space available. The integral fire seal is effective when the lift is parked at the upper floor.
Wheelchair Lifts of this type are sometimes described as home lifts, through floor lifts, vertical lifts or platform lifts.
A domestic through floor lift is not suitable for use with a carer inside the cabin or for any standing users. In these circumstances an enclosed platform lift will be required. Multi purpose seats can be installed as an optional extra and there is a Powered Door option for greater independence. A fixed internal ramp provides a gentle incline for easy wheelchair access.
The Home Lift's free standing design does not require a load bearing wall meaning a wider choice of lift location is possible. The unit arrives flat packed for ease of transport and entry into the home. The lift is then assembled inside your house.
If for any reason the power should fail, emergency back-up systems operate the door, light and alarm and lower the lift to the ground floor. All vertical lifts should come with a phone point included. Safety edges and sensors will stop the lift if touched or obstructed.
Christian Dunnage is a director of Dolphin Mobility Ltd, a UK based independent supplier of stair lifts, wheelchair lifts and mobility products.
Wheelchair Lifts of this type are sometimes described as home lifts, through floor lifts, vertical lifts or platform lifts.
A domestic through floor lift is not suitable for use with a carer inside the cabin or for any standing users. In these circumstances an enclosed platform lift will be required. Multi purpose seats can be installed as an optional extra and there is a Powered Door option for greater independence. A fixed internal ramp provides a gentle incline for easy wheelchair access.
The Home Lift's free standing design does not require a load bearing wall meaning a wider choice of lift location is possible. The unit arrives flat packed for ease of transport and entry into the home. The lift is then assembled inside your house.
If for any reason the power should fail, emergency back-up systems operate the door, light and alarm and lower the lift to the ground floor. All vertical lifts should come with a phone point included. Safety edges and sensors will stop the lift if touched or obstructed.
Christian Dunnage is a director of Dolphin Mobility Ltd, a UK based independent supplier of stair lifts, wheelchair lifts and mobility products.
Thursday, October 05, 2006
Naidex 2007 (24-26 April) NEC
Naidex is the UKs largest healthcare & disability exhibition - aimed at healthcare professionals (occupational therapists, physiotherapists, nurses & carers), dealers & distributors, social services workers, care home owners & managers and members of the public who have a disability.
Thursday, September 28, 2006
SSAFA Forces Help
The Soldiers, Sailors, Airmen and Families’ Association (SSAFA) Forces Help is the leading national charity committed to helping and supporting those who serve in our Armed Forces, those who used to serve, and the families of both. They provide a reliable, caring and trusted service to more than 50,000 people each year.
They can help to provide financial assistance to the following service men and women:
They can help to provide financial assistance to the following service men and women:
- Anyone who has served one paid day of service in any of HM forces - all ranks and branches
- Immediate dependants of the above - including former spouses, widows and widowers
- Anyone who has completed one year's service in the Reserve Forces and their dependants
- Anyone who has served one paid day in the Mercantile Marine and their dependants - including Korea, Suez, Falkland and Gulf operations
- Anyone who has served one paid day in the Palestine Police Force in WWII and their dependants
- Anyone who has completed one year's service of the Association's Professional Nursing and Welfare service
- Any UK citizen currently stationed overseas as part of the Armed Forces who has completed one paid day whilst abroad and at least six months service after their return
Those not eligible for financial assistance can still approach SSAFA for advice on where to go next.
Wednesday, September 27, 2006
Disability Now Question
Another excellent article from Disability Now. This question from a reader relates to people who aret starting to find the stairs difficult to use.
http://www.disabilitynow.org.uk/living/equipment/easykit_apr_2005.htm
Your questions on equipment, answered by Lucy Andrews. This month, a reader whose relative is scared of falling when using steps asks for advice
March 2005
Q: "I have a relative who, with effort, is able to get up and down the stairs, but at times is scared of falling. I don't feel she needs a stairlift, but rather something to support her. Can you advise me on what's available?"
Many people feel vulnerable on the stairs, particularly when they are standing at the top looking down. There are some simple rules that will help you reduce risk: make sure that the staircase is well lit, the carpet is firmly fixed and in good condition, and that footwear fits well.
You can also look at how you use stairs. It may be safer to take one step at a time, particularly if one side of the body is stronger, and lead up with the good leg, but down with the weaker leg so that the stronger one is doing the harder work of lifting your body weight (going up) and lowering (going down).
Most staircases have a bannister rail on one side. A second rail provides extra assistance and encourages you to remain square and symmetrical on the stairs. Hand railing can be bought from DIY stores; or modular rail systems are available in white plastic from Cefndy Healthcare (tel: 01745 351787, www.cefndy.com), and in wood from Keep Able (from £110, tel: 08705 202122, www.keepable.co.uk).
Turns in the staircase can be particularly hazardous as the stair width is often reduced on one side. The Newel Rail attaches to two sides of the newel post to give a continuous handhold as you move round the bend. It is available in two diameters from Homecraft Ability One (from £10.80). Homecraft also supply U grips, which come in sets of three and clamp onto the bannister rail to give an alternative grip on top of the rail (from £15.60, tel: 01623 757555, www.homecraftabilityone.com).
There are two devices that provide a horizontal handhold across the stairs: the and the Stair-bar. The Stairaid is available from E Greenwood and comprises a steel handrail that replaces the existing banister rail, and a perpendicular rail that can be moved along the hand rail. When the user pulls on the rail, a friction grip prevents movement, giving a stable support (left, from £650, including installation, tel: 01274 571578).
The Stair-bar from Nuvations is similar in that the support rail is in front of the user, but the rail is moved up through a series of stepped channels that are fixed onto the wall on one side of the staircase and above the bannister rail on the other (tel: 07000 560732, www.stairbar.co.uk). Both devices can be used to go up and down the stairs. The Stairaid can also be fixed outside.
For individual advice contact the DLF's helpline on 0845 130 9177 or email us at advice@dlf.org.uk. A local Disabled Living Centre can also offer help. Addresses are on the Assistive Technology Advice Centres Council's website (previously called the Disabled Living Centres Council) at www.dlcc.org.uk
Lucy Andrews is a senior advisor at the DLF.
If you've got a question you'd like Lucy Andrews to answer, email editor@disabilitynow.org.uk or by post at the usual address.
http://www.disabilitynow.org.uk/living/equipment/easykit_apr_2005.htm
Your questions on equipment, answered by Lucy Andrews. This month, a reader whose relative is scared of falling when using steps asks for advice
March 2005
Q: "I have a relative who, with effort, is able to get up and down the stairs, but at times is scared of falling. I don't feel she needs a stairlift, but rather something to support her. Can you advise me on what's available?"
Many people feel vulnerable on the stairs, particularly when they are standing at the top looking down. There are some simple rules that will help you reduce risk: make sure that the staircase is well lit, the carpet is firmly fixed and in good condition, and that footwear fits well.
You can also look at how you use stairs. It may be safer to take one step at a time, particularly if one side of the body is stronger, and lead up with the good leg, but down with the weaker leg so that the stronger one is doing the harder work of lifting your body weight (going up) and lowering (going down).
Most staircases have a bannister rail on one side. A second rail provides extra assistance and encourages you to remain square and symmetrical on the stairs. Hand railing can be bought from DIY stores; or modular rail systems are available in white plastic from Cefndy Healthcare (tel: 01745 351787, www.cefndy.com), and in wood from Keep Able (from £110, tel: 08705 202122, www.keepable.co.uk).
Turns in the staircase can be particularly hazardous as the stair width is often reduced on one side. The Newel Rail attaches to two sides of the newel post to give a continuous handhold as you move round the bend. It is available in two diameters from Homecraft Ability One (from £10.80). Homecraft also supply U grips, which come in sets of three and clamp onto the bannister rail to give an alternative grip on top of the rail (from £15.60, tel: 01623 757555, www.homecraftabilityone.com).
There are two devices that provide a horizontal handhold across the stairs: the and the Stair-bar. The Stairaid is available from E Greenwood and comprises a steel handrail that replaces the existing banister rail, and a perpendicular rail that can be moved along the hand rail. When the user pulls on the rail, a friction grip prevents movement, giving a stable support (left, from £650, including installation, tel: 01274 571578).
The Stair-bar from Nuvations is similar in that the support rail is in front of the user, but the rail is moved up through a series of stepped channels that are fixed onto the wall on one side of the staircase and above the bannister rail on the other (tel: 07000 560732, www.stairbar.co.uk). Both devices can be used to go up and down the stairs. The Stairaid can also be fixed outside.
For individual advice contact the DLF's helpline on 0845 130 9177 or email us at advice@dlf.org.uk. A local Disabled Living Centre can also offer help. Addresses are on the Assistive Technology Advice Centres Council's website (previously called the Disabled Living Centres Council) at www.dlcc.org.uk
Lucy Andrews is a senior advisor at the DLF.
If you've got a question you'd like Lucy Andrews to answer, email editor@disabilitynow.org.uk or by post at the usual address.
Tuesday, September 26, 2006
Independent Living Fall Prevention
Between one-third and a half of people over 65 will have a fall in any 12 month period. The costs are considerable in personal terms, of course, and also to the NHS, where £908 million is spent annually on treating fall-related injuries. It is not surprising then, that one of the key objectives of the National Service Framework for Older People is to "reduce the number of falls which result in serious injury and ensure effective treatment and rehabilitation for those who have fallen".
In recognition of the importance of this topic, Independent Living have established an area on the site dedicated to strategies and products to help with preventing falls:
http://www.independentliving.co.uk/fall-prevention.html
This is a substantial section in its own right, and also ties in with the two complementary areas, "Resources for Carers" and "Telecare and Communications"
http://www.independentliving.co.uk/carers.html http://www.independentliving.co.uk/comms.html
In recognition of the importance of this topic, Independent Living have established an area on the site dedicated to strategies and products to help with preventing falls:
http://www.independentliving.co.uk/fall-prevention.html
This is a substantial section in its own right, and also ties in with the two complementary areas, "Resources for Carers" and "Telecare and Communications"
http://www.independentliving.co.uk/carers.html http://www.independentliving.co.uk/comms.html
Thursday, September 21, 2006
College of Occupational Therapists
The British Association/College of Occupational Therapists is the professional body for occupational therapy staff in the UK. Their website http://www.cot.org.uk/ will help explain what an OT can do for you. If you or someone that you know could benefit from an Occupational Therapist you can ask your doctor to refer you to a state registered OT. Or you can find the number of your local hospital or social services in the telephone directory and ask for the occupational therapy department.
There are also many OT's who practise privately. The Occupational Therapist in Practice website has a useful directory which can help you find an OT close to you. http://www.otip.co.uk/directory/index.htm
There are also many OT's who practise privately. The Occupational Therapist in Practice website has a useful directory which can help you find an OT close to you. http://www.otip.co.uk/directory/index.htm
Wednesday, September 20, 2006
Sherborne Upholstery Leather Recliner Chairs
Dolphin Mobility have been selling Sherborne Upholstery recliner chairs for the last 10 years, and have always been delighted by the quality. The Sherborne name is widely known and respected, and has grown into one of the most successful companies in the upholstery trade. With over 70 years experience in the furniture trade, their product range includes traditional Wing Chairs, Settees and Drop-end Sofas to the ultimate in relaxing, luxurious Reclining Chairs and Settees and matching Suites.
Certain Recliners, including all Electric 'Lift & Rise' designs, can be delivered to you anywhere in mainland Britain on Express Delivery in the entire range of Leathers. Press one button and you can ease yourself slowly into any reclined position. Then when you are ready, the Recliner can be returned to the upright position and will then slowly lift you up and tilt you forward.
Certain Recliners, including all Electric 'Lift & Rise' designs, can be delivered to you anywhere in mainland Britain on Express Delivery in the entire range of Leathers. Press one button and you can ease yourself slowly into any reclined position. Then when you are ready, the Recliner can be returned to the upright position and will then slowly lift you up and tilt you forward.
Tuesday, September 19, 2006
Mobility Scooter Trailer
We have recently been approached by a company that is manufacturing trailers for mobility scooters. Armitage’s standard mobility scooter trailer retails at £499 and because it is specifically designed with an ultra-low loading height and compact dimensions it qualifies for exemption from VAT.
The mobility scooter trailer is a welded fabrication, hot-dip galvanised after construction. It’s floor is heavy-duty phenolised birch plywood, with a textured, non-slip surface. We use the proven technology of Indespension suspension units, but with a new twist. Standard internal dimensions for the load floor where the scooter sits are 1525mm x 775 mm (5ft x 2ft 6½). Longer and/or wider versions can readily be made on request.
The rubberised torsion spring system is mounted “upside down” to lower the ride height of the trailer by several inches and make it massively more convenient for use by people whose agility is not what it was.
Lead-time to build from scratch is currently three weeks, but it is always worth a call to see if we have any trailers in stock. If you need any more information or would like a brochure sent to you please call Dolphin on 0800 9800 126 or send an email to info@dolphinlifts.co.uk
The mobility scooter trailer is a welded fabrication, hot-dip galvanised after construction. It’s floor is heavy-duty phenolised birch plywood, with a textured, non-slip surface. We use the proven technology of Indespension suspension units, but with a new twist. Standard internal dimensions for the load floor where the scooter sits are 1525mm x 775 mm (5ft x 2ft 6½). Longer and/or wider versions can readily be made on request.
The rubberised torsion spring system is mounted “upside down” to lower the ride height of the trailer by several inches and make it massively more convenient for use by people whose agility is not what it was.
Lead-time to build from scratch is currently three weeks, but it is always worth a call to see if we have any trailers in stock. If you need any more information or would like a brochure sent to you please call Dolphin on 0800 9800 126 or send an email to info@dolphinlifts.co.uk
Thursday, September 07, 2006
THIIS - The Homecare Industry Information Service
The Homecare Industry Information Service provides up to date and valuable market information to Dealers, Distributors, Retailers, Suppliers, Manufacturers, Importers, Exporters, Agents and other companies involved in the homecare industry. A monthly publication is supported by frequent Email Bulletins to subscribers of this unique service.
Friday, September 01, 2006
Hastings Today Newspaper looks at Disabled Access
Stores 'failing' the wheelchair-bound
A NUMBER of town centre shops are failing to provide for the disabled community of Hastings.
The Observer visited several stores and found that, although many shops are complying with government legislation, many have let their provisions fall into disrepair. Since the Disability and Discrimination Act came into force in October 2004, shops have been instructed to make provisions for any potential customer who has a disability. This can take the form of providing a stair lift, disabled fitting rooms or ramps. An impromptu walk around Hastings town centre highlighted some worrying problems with wheelchair access to some shops. Fashion store Topshop, in Queens Square, had wide aisles and good door access but a blocked stair lift. A spokesperson for Topshop said: "The delivery bay is right next to the lift entrance and when the journalist visited the store yesterday, their delivery had just arrived and they were in the process of putting it away to prevent it causing an obstruction. Although the lift has only been used once we do make sure it is tested regularly. "Staff at Next refused to comment on the accusation that a wheelchair-bound shopper was left stranded halfway up the stairway when the store's disabled stair lift broke down but a spokesman for the company said: "This happened over two years ago and was completely resolved with the customer at the time through our Customer Services department. "Many of the shop's aisles were also a tight squeeze and the layout was not conducive to comfortable wheelchair access. Debenhams had a purpose-built hoist lift fitted to help wheelchair users tackle steps in men's fashion. But the lift was out of order and one member of staff revealed it had been so for quite some time. Because of this any wheelchair-bound customer wanting to access the lower level of that department store would actually have to leave the shop and re-enter it further down the road, then move through the narrow aisled cosmetic department. A spokesman for Debenhams said: "Debenhams is committed to resolving all issues relating to mobility impairment, including the access platform in the Hastings store. We will be reviewing all aspects of accessibility in this store in the very near future. "Not all the stores came out badly. Ottakers book store in Priory Meadow had excellent disabled provisions. There were clear signs directing wheelchair users to a spacious lift at the rear of the store and a special lowered counter for wheelchair users. The chip and pin machines in the popular book store can also be lowered to allow wheelchair users to use the main tills. Assistant manager Crystal Greenfield said: "We try to look after our disabled customers and their comfort is very important to us. "As well as the physical provisions in the building our staff are always happy to help or to go and hunt down a book people are having trouble finding. "A spokesperson for the Hastings and Rother Disability Forum said: "There are still problems in this area regarding disabled access. "Big stores like Debenhams really should be getting things done straight away, not leaving a lift broken for such a long time. "There are also a lot of a changes small shops could make which would improve things considerably. "Getting rid of a step or fitting self opening doors would be a huge help to wheelchair-bound shoppers but many stores seem reluctant to do this. "It would make superb business sense for the stores because the Hastings area has a huge disabled and elderly population and shops should be making the effort to cater for them without the threat of the Disability and Discrimination Act."
A NUMBER of town centre shops are failing to provide for the disabled community of Hastings.
The Observer visited several stores and found that, although many shops are complying with government legislation, many have let their provisions fall into disrepair. Since the Disability and Discrimination Act came into force in October 2004, shops have been instructed to make provisions for any potential customer who has a disability. This can take the form of providing a stair lift, disabled fitting rooms or ramps. An impromptu walk around Hastings town centre highlighted some worrying problems with wheelchair access to some shops. Fashion store Topshop, in Queens Square, had wide aisles and good door access but a blocked stair lift. A spokesperson for Topshop said: "The delivery bay is right next to the lift entrance and when the journalist visited the store yesterday, their delivery had just arrived and they were in the process of putting it away to prevent it causing an obstruction. Although the lift has only been used once we do make sure it is tested regularly. "Staff at Next refused to comment on the accusation that a wheelchair-bound shopper was left stranded halfway up the stairway when the store's disabled stair lift broke down but a spokesman for the company said: "This happened over two years ago and was completely resolved with the customer at the time through our Customer Services department. "Many of the shop's aisles were also a tight squeeze and the layout was not conducive to comfortable wheelchair access. Debenhams had a purpose-built hoist lift fitted to help wheelchair users tackle steps in men's fashion. But the lift was out of order and one member of staff revealed it had been so for quite some time. Because of this any wheelchair-bound customer wanting to access the lower level of that department store would actually have to leave the shop and re-enter it further down the road, then move through the narrow aisled cosmetic department. A spokesman for Debenhams said: "Debenhams is committed to resolving all issues relating to mobility impairment, including the access platform in the Hastings store. We will be reviewing all aspects of accessibility in this store in the very near future. "Not all the stores came out badly. Ottakers book store in Priory Meadow had excellent disabled provisions. There were clear signs directing wheelchair users to a spacious lift at the rear of the store and a special lowered counter for wheelchair users. The chip and pin machines in the popular book store can also be lowered to allow wheelchair users to use the main tills. Assistant manager Crystal Greenfield said: "We try to look after our disabled customers and their comfort is very important to us. "As well as the physical provisions in the building our staff are always happy to help or to go and hunt down a book people are having trouble finding. "A spokesperson for the Hastings and Rother Disability Forum said: "There are still problems in this area regarding disabled access. "Big stores like Debenhams really should be getting things done straight away, not leaving a lift broken for such a long time. "There are also a lot of a changes small shops could make which would improve things considerably. "Getting rid of a step or fitting self opening doors would be a huge help to wheelchair-bound shoppers but many stores seem reluctant to do this. "It would make superb business sense for the stores because the Hastings area has a huge disabled and elderly population and shops should be making the effort to cater for them without the threat of the Disability and Discrimination Act."
Thursday, August 31, 2006
How can an Occupational Therapist help me?
This occupational therapy blog is run by James Lampert, an independent OT. It has many interesting articles and helps to explain the many services that occupational therapists can provide for the elderly and disabled.
Wednesday, August 30, 2006
Disability Now
Disability Now is an excellent publication with several superb features on their website. Well worth a look if you have any interest in the issues facing disabled people in the 21st Century.
Click on the following link to register or just browse through the site at your leisure. There is always something interesting to read.
http://www.disabilitynow.org.uk/register.htm
Disability Now is published by Scope.
Click on the following link to register or just browse through the site at your leisure. There is always something interesting to read.
http://www.disabilitynow.org.uk/register.htm
Disability Now is published by Scope.
Tuesday, August 01, 2006
Sport England - Access for Disabled People
Sport England's mission is to foster a more successful nation through increased investment in sport and active recreation. The document is a guidance note which addresses the requirement to provide people with disabilities with full access to all sports facilities.
Tuesday, July 25, 2006
Independent Living London 2006
This year's Independent Living exhibition will be held in Alexandra Palace on the 20th and 21st of September. Independent Living London 2006 is a major event for healthcare professionals, dealers of disability and rehabilitation products and members of the public in London and the Southeast.
Friday, July 21, 2006
Independent Living Centre Information
http://www.assist-uk.org/centres
Assist UK is the National network for advice on independent living equipment. Currently there are over 50 member Centres. Assist UK is the only organisation in the UK to connect clients, manufacturers, regulators and professionals.
Assist UK is the National network for advice on independent living equipment. Currently there are over 50 member Centres. Assist UK is the only organisation in the UK to connect clients, manufacturers, regulators and professionals.
Wednesday, July 05, 2006
Dolphin Mobility Reference Library
If you are looking for a brochure or owners manual for a particular product, you may want to try our website - Dolphin Stair Lifts and search in the reference library. Several download are availabe in the pdf format.
London Theatre's Disabled Access
The Access London Theatre Summer 2006 brochure lists over 80 audio described, captioned and sign language interpreted performances taking place this summer, ranging across children's theatre, drama, musicals and opera.
The brochure can be downloaded here.
The brochure can be downloaded here.
Ceiling Hoist Tracking Options
XY Tracking
XY Tracking enables full coverage of a room where a number of hoisting points may need to be achieved. This type of system is often used in sensory rooms, soft floor play areas, swimming pools and hospital wards. It also allows for room layouts to be changed without the need to reposition tracking.
XY Tracking enables full coverage of a room where a number of hoisting points may need to be achieved. This type of system is often used in sensory rooms, soft floor play areas, swimming pools and hospital wards. It also allows for room layouts to be changed without the need to reposition tracking.
Track Interlock
Track Interlock provides a link from a XY tracking system to a second XY or fixed track in an adjoining room.
A Frames
A Frames allow straight lengths of tracking to be supported on floor-mounted frames where the ceiling construction is not suitable. It also provides hoisting for those who only need it on a short-term basis.Some of these tracking options may involve modifications to the doors headers where possible. This work would be identified at the time of our site survey.
Ceiling Hoist Tracking Requirements
Hoist Tracking
BZP steel extruded channel, 50mm wide x 45mm deep, powder coated white
Track Fixing Detail
Supports required at 1000mm intervals (max)
Track Support Brackets (other supports available)
BZP steel extruded channel, 41mm wide x 21 mm deep, powder coated white
Tracking can be ceiling mounted, wall-mounted or self supporting on framework.
BZP steel extruded channel, 50mm wide x 45mm deep, powder coated white
Track Fixing Detail
Supports required at 1000mm intervals (max)
Track Support Brackets (other supports available)
BZP steel extruded channel, 41mm wide x 21 mm deep, powder coated white
Tracking can be ceiling mounted, wall-mounted or self supporting on framework.
Wheelchair Lifts
Domestic wheelchair lifts are designed for accommodation on two floors, enabling wheelchair users and people with restricted mobility to regain the freedom of their whole house. The free standing design does not require a load bearing wall and when not in use the wheelchair lift can be parked at either level, maximising living space.The lift can be designed for wheelchair users or fitted with a multi purpose seat which can be used in a variety of positions.
Monday, July 03, 2006
DLF Wheelchair Factsheet
The Disabled Living Foundation produce an excellent factsheet which gives advice on providing access for wheelchair users.
http://www.dlf.org.uk/factsheets/pdf/Out_and_about_with_your_wheelchair.pdf
Disabled Facilities Grants
If you or someone living in your property is disabled you may qualify for a disabled facilities grant. This can help you towards the cost of providing adaptations and facilities to enable the disabled person to continue to live there.
Disabled Facilities Grants explained.
To find out if you are eligible for a grant contact the housing or environmental health department of your local council and ask them to send an application form. A directory of local councils can be found here.
Disabled Facilities Grants explained.
To find out if you are eligible for a grant contact the housing or environmental health department of your local council and ask them to send an application form. A directory of local councils can be found here.
New Portable Pool Lift
After several customers asked us for information on portable pool lifts we decided that we had better try and source a new product. Eventually we found an American company that manufacturers a completely portable lift which makes it the ideal solution to the problem of access to swimming pools. Just roll the lift to the edge of the pool, lock the wheels, set the stabilisers and it's ready. The PAL can be operated either by the attendent or the user on their own. More details can be found on the Dolphin Mobility website.
PAL - Portable Aquatic Lift
Wednesday, June 07, 2006
Ceiling Track Hoists for the Disabled
Ceiling track hoists have become an indespensible aid to many disabled peoples lives, allowing the user to be comfortably transferred in virtually any situation in the home. There are several types of hoist systems available depending on the special needs of the patient and the construction of the property. Recent breakthroughs in design and technology mean that bespoke track and hoist systems can be manufactured to support most properties.
Generally speaking, prices for a straight hoist with a couple of metres of track will start around the £1800 mark. This price excludes VAT, however, if the hoist is in use in private property then it will be exempt from VAT.
Generally speaking, prices for a straight hoist with a couple of metres of track will start around the £1800 mark. This price excludes VAT, however, if the hoist is in use in private property then it will be exempt from VAT.
Friday, May 12, 2006
A Wheelchair tale of two cities
I found this interesting article, comparing wheelchair access in London and Paris, on the BBC website. It's also worth reading Ouch! the BBC's disability magazine while you're there.
Tuesday, May 09, 2006
Portable Access Ramps
Portable Access Ramps are very useful for premises that cannot accommodate a permanent ramp, but need to provide wheelchair access. We have recently updated the Dolphin website to feature some of the portable ramp products that we are able to supply. The following links show product information and prices.
We have found that this type of ramp is particularly popular with owners of listed buildings, who have a duty to provide disabled access, but are faced with strict building regulations when they try to do something about it. Other customers include schools, libraries, shops and many people in their own homes.
Friday, May 05, 2006
New Aquatec Orca Bath Lift
The new Aquatec Orca is a high quality, ergonomic bathing solution that combines improved comfort and safety features with convenient handling. Key features include:
• Battery in lightweight hand control - Safe and convenient re-charging
• Removable covers - Hygienic care
• Lightweight component parts - Improved handling
• Lock free back rest - Easy to dismantle
• Stable robust construction - Hard wearing and straightforward to maintain
• User weight limit 135 kg (21 stone)
Further information and images to follow.
• Battery in lightweight hand control - Safe and convenient re-charging
• Removable covers - Hygienic care
• Lightweight component parts - Improved handling
• Lock free back rest - Easy to dismantle
• Stable robust construction - Hard wearing and straightforward to maintain
• User weight limit 135 kg (21 stone)
Further information and images to follow.
Wednesday, April 05, 2006
Swimming Pool Lifts and Hoists
An increasingly popular mobility aid is the swimming pool hoist. As disabled access slowly becomes more of a priority, the sight of products like this will become far more frequent. Every swimming pool that is open to the public should have this type of equipment available, be it a school pool, sports centre or a hotel. Not only is it the right thing to do, it is also a legal requirement. The Disability Discrimination Act states that since October 2004 service providers have to make reasonable adjustments to the physical features of their premises to overcome physical barriers to access. In my opinion this means that if you have a pool that is used by the public then you need to consider providing access for the disabled.
Oxford Dipper Pool Hoist
The Oxford Dipper Pool Hoist is a hydraulically operated patient lift intended for use in swimming pools, therapy pools or at quayside locations. The hoist is suitable for the following categories of lift.
- Category A - Wheelchair
- Category C - Bath
- Category D - Toilet/Shower Chair
- Category E - Floor
- Category F - 90 Degree Rotation
The dipper is suitable for patients in the sitting, sitting/recumbent and recumbent positions. For more information check out our newly updated website pages. Pool Hoists and Lifts.
Mobility Blog
Hello and welcome to my new blog which is all about mobility products for the disabled. I am a director of a company called Dolphin Mobility Ltd operating in the UK. When the company started we were exclusively selling stairlifts but were soon being asked for information about other products by many of the people that had bought a lift from us. Through this blog I hope to pass on some of the knowledge and expertise that my company has accrued over the years.
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